When practicing in therapeutics, many homeopaths, nutritionists, and holistic therapists aim to provide the best experience for their clients through the addition of alternative home care products to their therapeutic lines. These retail products can be used to support the given therapies to complete the regime of well being care. If you aren’t currently stocking [...]
Written on July 25, 2008 | Posted in
Customer Service |
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As a waiter you should always be ready for the unexpected and be ready to adapt to any situation. The restaurant can be slow one moment and all of a sudden a bunch of people can come in and the restaurant is packed.
One of my most memorable shifts occurred to me back in the summer [...]
Written on July 21, 2008 | Posted in
Customer Service |
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If you are ambitious to be successful in the field of business, you must be aware of the fact that customer service is one of the main factors, which plays a great role in bringing success in the business. Customer service happens to be one of these things that bring about the satisfaction of the [...]
Written on July 17, 2008 | Posted in
Customer Service |
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We interact with people every day in both our professional life as well as our personal life.
These relationships are on various levels and may take on different aspects ranging from casual conversations to complex business exchanges. But do you know the key component to having a successful business relationship?
The tone of our voice as [...]
Written on July 15, 2008 | Posted in
Customer Service |
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If there is one constant in the world of beauty, it is that the consumer knows what they want and expects to receive just that. But, what do you do in the health and beauty business when a new product comes around and you want to market that health product to your customer base? You [...]
Written on July 14, 2008 | Posted in
Customer Service |
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What does love have to do with sales? Any time you have a relationship with someone, you are selling yourself and putting your integrity on the line. Relationship selling takes on a multitude of forms.
However, the quote, in my opinion, is faulty. If everyone acts righteous in personal relationships and no one [...]
Written on July 14, 2008 | Posted in
Customer Service |
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There are three main goals in most businesses… Firstly to attract potential clients. Secondly to convert those potential clients into actual clients by getting them to book or buy from you. And thirdly to cultivate those clients into regular clients who come back again and again.
Doing activities that focus on all three of [...]
Written on July 12, 2008 | Posted in
Customer Service |
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Everyone can make a difference in customer service. Every employee and every person. Whether your job is the CEO of a multi-million dollar company or the janitor of a mom and pop, you are invaluable to those around you. And customer service training starts from the top down.
When it comes to customer service, the people [...]
Written on July 10, 2008 | Posted in
Customer Service |
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Crappy customer service is everywhere: unmanned checkout counters, personnel wandering about, employees chatting or text messaging on their cell phones . . . as a partial list. Poor service has become the norm rather than the exception.
Business owners and managers take note! Here are some troubling [...]
Written on June 2, 2008 | Posted in
Customer Service |
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Do you have customer satisfaction surveys in place?
If you don’t, we highly recommend that you do.
In a recent report from BenchmarkPortal, the top 3 post-call survey methods were:
1) Live telephone interviews 33.7%
2) Post-call IVR surveys [...]
Written on May 28, 2008 | Posted in
Customer Service |
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We,the people, make the difference.
I’ve been speaking and writing about how important creating relationship is with your customers–current, potential, or future. The 2008 CSO Insight’s Sales Performance Optimization Survey (14th edition) found the #1 reason companies win deals is because of their relationships with prospects. And conversely, a major reason they lose deals [...]
Written on May 24, 2008 | Posted in
Customer Service |
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Everything these days cost money, there is no way around it. So the best way to build a relationship with people, to get people informed of your product or informed of your service is to simply give stuff away for free.
Every body loves free items, would you hate it if you got a free [...]
Written on May 21, 2008 | Posted in
Customer Service |
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